Refund Policy
At RapidDeviceSetup, we are committed to delivering the highest quality home entertainment installation services to our customers. If for any reason you are not satisfied with our services, we are here to help resolve the issue promptly. Please read the following Refund Policy for detailed information on how we handle refunds.
- Service Satisfaction Guarantee
We take pride in our work and strive for excellence in every installation. If you’re dissatisfied with our service, please contact us directly within 7 days of the service completion. We will work with you to address the issue by offering a refund, rework, or service adjustment, depending on the nature of the complaint.
- Refund Eligibility
Refunds will be considered under the following conditions:
- Service Quality Issues: If the installation was not performed according to the agreed-upon specifications or if the service was not completed as expected (e.g., TV mounting was unstable, or equipment was not properly configured).
- Non-Completion of Service: If we fail to complete the installation or service as scheduled due to our fault (e.g., technician no-show, or service delay beyond a reasonable timeframe).
- Technical Errors: If a technical error or malfunction occurs during installation that prevents you from using your devices or system as intended and the issue cannot be resolved.
Refund requests are not eligible in the following situations:
- Change of Mind: If you change your mind about the service after it has been performed.
- User Damage: If damage to the installation occurs due to user misuse or modification after the service is completed.
- Third-Party Interference: If the issue arises from third-party equipment failure or external factors beyond our control (e.g., internet service provider issues, power surges, etc.).
- Requesting a Refund
If you wish to request a refund, please follow these steps:
- Contact Us: Reach out to our customer support team at info@rapiddevicesetup.comwithin 7 days of the service.
- Provide Details: Include your booking reference, the date of the service, and a description of the issue.
- Assessment: Our team will review your request and assess whether a refund is appropriate based on the information provided.
- Resolution: We will either offer a full or partial refund, rework the service to meet your satisfaction, or provide alternative solutions to resolve the issue.
- Refund Method
- Payment Method: Refunds will be processed using the same payment method that was used for the original transaction (e.g., credit card, debit card, etc.).
- Timeframe: Once a refund is approved, it will be processed within 5-10 business days. The time it takes for the refund to appear in your account will depend on your bank or payment provider.
- Cancellations and Rescheduling
If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance to avoid cancellation fees. If you cancel less than 24 hours before your scheduled appointment, a $[Insert Fee] cancellation fee may apply. We understand that emergencies happen, so please reach out to us as soon as possible to discuss any changes.
- Changes to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. When we make significant changes, we will notify you by posting an updated version on our website or by email. The revised policy will be effective as of the date it is published.
- Contact Us
If you have any questions or concerns regarding this Refund Policy or wish to request a refund, please contact us at:
Email: info@rapiddevicesetup.com